Shipping Policy

At Oclanes, we aim to deliver your orders quickly, safely, and reliably.

Order Processing

All orders are processed within 24–48 business hours after order confirmation. Orders placed on weekends, public holidays, or non-working days will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation along with tracking details.

Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–4 business days
  • Other Locations: 3–7 business days

Please note that delivery timelines are estimates and may vary depending on factors such as:

  • Delivery location
  • Courier partner operations
  • Weather conditions
  • Public holidays
  • Unexpected logistical disruptions

While we strive to ensure timely delivery, we cannot guarantee delivery dates.

Shipping Charges

We are pleased to offer:

  • Free Shipping on All Orders

No additional shipping fees will be charged at checkout unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a tracking link via SMS, email, or WhatsApp (where applicable).

You can use the tracking information to monitor the status of your shipment in real time.

Cash on Delivery (COD)

Cash on Delivery is available for eligible pin codes.

COD availability will be displayed during checkout based on your delivery location.

We reserve the right to restrict COD services in certain locations based on operational considerations.

Delayed Deliveries

In rare cases, shipments may be delayed due to circumstances beyond our control.

If your order experiences an unusual delay, our support team will assist you and provide updates regarding the shipment status.

Lost Shipments

If a shipment is confirmed as lost in transit by the courier partner, we will initiate an investigation and provide an appropriate resolution, which may include:

  • A replacement order, subject to product availability, or
  • A full refund

The resolution will be provided after verification and confirmation from the logistics provider.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

We shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

Contact Us

For any shipping-related questions or concerns, please contact us:

Email: oclanes.info@gmail.com

We are committed to providing a smooth and reliable delivery experience and are always happy to assist you.